Customer Support > Airbus Helicopters, Inc. HCare
The moment an Airbus Helicopters rotorcraft is delivered, one of the company’s primary missions begins: providing the customer with the necessary support and services to carry out their operations efficiently, safely and cost-effectively.
Airbus Helicopters’ global Customer Service network works around the clock to fulfill this mission, bringing tailor-made and competitive solutions to the customers' doorstep.
Through the HCare service offer, Airbus Helicopters keeps businesses on track and rotorcraft in the skies. Spanning material management, helicopter maintenance, technical support, training & flights ops and connected services, HCare ensures that each flight is a success and performed with the highest levels of safety.
Not only does this focus cover today’s flights, but tomorrow’s as well. As operators’ requirements evolve and their missions become more demanding, Airbus Helicopters continuously adapts its service portfolio to fit customers’ needs.
Airbus Helicopters remains 100% at the service of its customers. The company is committed to achieving:
â€˘ 100% of spare part planned orders delivered on time
â€˘ 100% of customers visited by an Airbus Helicopters representative to discuss their business and needs
â€˘ 100% around-the-clock availability for all customer support queries
Airbus Helicopters’ global network spans nearly 150 countries and offers local solutions to more than 3,000 customers that collectively log more than three million flight hours annually.
Read More: Service Centers
Airbus Helicopters’ maintenance and upgrade solutions ensure that in-service rotorcraft benefit from maximum availability and continually evolve to meet new mission requirements, outfitted with the latest technologies and product improvements.
Read more: Helicopter Maintenance
Airbus Helicopters continuously expands its training and operations service for improved flight safety and better cost effectiveness.
Read more: Training and Flight Ops
Airbus Helicopters provides 24/7 technical support for rapid and effective response. Whether it’s a quick telephone advice or response from an experienced technical representative, Airbus Helicopters offers a full spectrum of technical support options.
Read more: Technical Support
Airbus Helicopters’ Keycopter customer portal is your business partner, bringing helicopter management just a click away.
Read more: Keycopter
Fleet availability services: Full availability commitment, all inclusive program
Customized turnkey solutions
By-the-Hour services:Â enhanced availability, budget control, simple management
Firm & contractual commitments
Competitive offer on Astar family aircraft
On request catalog services: Seamless access for all customers
100% commitment for planned orders (placed 15 days in advance)
Easy Repair: Commitment of providing a S/E whenever contractual TAT (e.g 45days for equipment) is not reached
Easy Exchange: Dedicated pool to ensure S/E availability
3 Tech support hubs in the Americas (DFW), Europe and Asia (Singapore)
Online E-Request system for easy tracking of queries and answers, capitalization to solve recurring issues
First answer in 24 hours, x% queries solved in y days
For more information
Download the Download the HCare brochure. (PDF 251 KB)